Payment & Security
All payments are processed securely with Stripe. We do not store any payment information on our servers.
Payment options
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Frequently asked questions about using the Cair app
Your payment information is safe with us. We work with Stripe, one of the world's leading payment providers. Stripe meets the highest security standards in the industry (including PCI-DSS certification) and ensures that your payment data is encrypted and never stored on our servers. So you can pay with complete peace of mind.
You can download the app free of charge from the Apple App Store or Google Play Store. Registration and use of the platform is also free of charge. As soon as you book a caregiver via Cair, there is only a fee of 15% of the booking value. Among other things, this enables us to ensure secure payment for those seeking care and payment for the caregivers.
Download our app from the Apple App Store or Google Play Store and open it. Then click on "Register" and fill in the form with your personal details. Simply follow the instructions on your screen.
You do not need any specific documents to register as a user. If you would like to make a booking and use a VAT exemption for your booking, you must upload the certificate of care level.
Once you have downloaded the app and registered, you can use the search function to display all relevant caregivers.
Once you have found a suitable profile and sent a booking request, you can send a message directly via the platform and make contact.
You will find the option to change your password in your account settings. You can also reset it in the login area if you have forgotten it.
Click on your profile photo on the home screen to access the settings. You can update all relevant information in the app settings.
You can customize your notifications in the app settings.
You can deactivate or delete your account at any time. Your data will be treated in accordance with our privacy policy.
If you would like to delete your account, please send us a deletion request to info@cair-app.com
If you cannot find a solution to your problem in the FAQ, please contact our support team by e-mail at info@cair-app.com
Care staff often do the weekly shopping, which raises the question of a suitable budget for many people. We recommend a budget of €80 per week per person for shopping. A tried and tested solution from other users is to give the caregiver a small purse. The caregiver can then do the shopping and hand in the receipts afterwards. We also recommend that each caregiver receives an allowance for personal expenses. This amount can be between €20 and €40 per week.
We understand that plans can change. If an appointment is canceled, we will inform both parties as soon as possible and help with the reorganization.
As a consumer, you can cancel your booking free of charge within 14 days.
Please note that you can only cancel the booking after the start of the service for good cause. Cancellation may result in possible costs to the caregiver. If you would like to cancel an ongoing booking, please send us a cancellation request to info@cair-app.com
You can cancel the booking directly via the app.
We are sorry that you had a bad experience. Please give us feedback via the platform so that we can evaluate and improve the situation.
You can customize your payment method before each booking.
The duration of the care assignments can be agreed flexibly between you and the caregiver for a maximum of 3 months. A change of caregiver is required for a new booking.
We offer referral programs for caregivers and care seekers. Give away and receive valuable benefits when you successfully refer new users. You can find more details in the app settings.
You can add the voucher codes directly in your profile or at the end before each booking. The credits will then be credited to your account, which you can use for the upcoming booking.
Sign up for our newsletter to make sure you don't miss any promotions. You can find more information about our promotions in the respective newsletter.
We value your loyalty! Long-term members and returning users can benefit from special offers. It's best to sign up for our newsletter so you don't miss out on any promotions.
In our care guide you will find a wealth of information on care, such as care support and care levels.
You can find information about our privacy policy in our privacy policy
Send us an e-mail with your request to support@cair-app.com
Log in: Enter your email address in the field below.
Unsubscribe: At the end of every marketing email you will find a link to unsubscribe from our newsletter.
Your payment information is safe with us. We work with Stripe, one of the world's leading payment providers. Stripe meets the highest security standards in the industry (including PCI-DSS certification) and ensures that your payment data is encrypted and never stored on our servers. So you can pay with complete peace of mind.
You can download the app free of charge from the Apple App Store or Google Play Store. Registration and use of the platform is also free of charge. As soon as you book a caregiver via Cair, there is only a fee of 15% of the booking value. Among other things, this enables us to ensure secure payment for those seeking care and payment for the caregivers.
Download our app from the Apple App Store or Google Play Store and open it. Then click on "Register" and fill in the form with your personal details. Simply follow the instructions on your screen.
You do not need any specific documents to register as a user. If you would like to make a booking and use a VAT exemption for your booking, you must upload the certificate of care level.
Once you have downloaded the app and registered, you can use the search function to display all relevant caregivers.
Once you have found a suitable profile and sent a booking request, you can send a message directly via the platform and make contact.
You will find the option to change your password in your account settings. You can also reset it in the login area if you have forgotten it.
Click on your profile photo on the home screen to access the settings. You can update all relevant information in the app settings.
You can customize your notifications in the app settings.
You can deactivate or delete your account at any time. Your data will be treated in accordance with our privacy policy.
If you would like to delete your account, please send us a deletion request to info@cair-app.com
If you cannot find a solution to your problem in the FAQ, please contact our support team by e-mail at info@cair-app.com
We understand that plans can change. If an appointment is canceled, we will inform both parties as soon as possible and help with the reorganization.
You can easily accept or reject booking requests in the app.
We offer referral programs for caregivers and care seekers. Give away and receive valuable benefits when you successfully refer new users. You can find more details in the app settings.
You can add the voucher codes directly in your profile or at the end before each booking. The credits will then be credited to your account, which you can use for the upcoming booking.
Sign up for our newsletter to make sure you don't miss any promotions. You can find more information about our promotions in the respective newsletter.
We value your loyalty! Long-term members and returning users can benefit from special offers. It's best to sign up for our newsletter so you don't miss out on any promotions.
You can find information about our privacy policy in our privacy policy
Send us an e-mail with your request to support@cair-app.com
Log in: Enter your email address in the field below.
Unsubscribe: At the end of every marketing email you will find a link to unsubscribe from our newsletter.